Terms & Conditions


  1. Description of Service
  2. Explanation of Pricing
  3. Refund Policy

1. Description of Service

The KLINGE™ Total Tyre Control™ Web Edition is a web-based software system specifically designed to assist tyre professionals, tyre owners, dealers, manufacturers, retreaders, repairers, vehicle/equipment manufacturers and dealers to track and manage tyres. The system records tyre and rim usage and provides statistical analysis of tyre and rim usage with a view to monitoring tyre and rim performance and asset management.

Access to the system is granted based on the purchase of a subscription that is charged and renewed on a monthly basis. Once a subscription has been purchased, the subscription will continue until it is either cancelled by the customer or is withdrawn by KLINGE due to non-payment or misuse of the system as seen fit by KLINGE.

2. Explanation of Pricing

Subscription prices are determined by the quantity, tyre size and type of vehicles being tracked by the system. For example, a 4 wheeled vehicle that has a wheel rim diameter of 25 inches will have a monthly price that would differ from a 6 wheeled vehicle that has a wheel rim diameter of 35 inches. The value of the assets in the second case are significantly greater than the first case and therefore the second case will attract a higher monthly price.

Monthly subscriptions are charged for in advance and any variations, additional vehicles or reduction of vehicles, are determined during the everyday use of the software and are dealt with as follows:

  1. Additional Vehicles:

    The customer, or a user as authorized by the customer, requests the addition of a vehicle to the system that would exceed the current subscription terms.

    The software will advise the customer, or authorized user, of the additional amount and gain agreement to the extra charge. This will involve a pro-rata charge for the remainder of the current billing period and a revised monthly subscription amount for the following billing periods.

  2. Reduction in Vehicles:

    The customer, or authorized user, ‘de-activates’ a vehicle during a billing period.

    The software will advise the customer, or authorized user, of the reduced subscription amount that will come into effect for the subsequent billing period. No pro-rata credit is applied in this case.

KLINGE recommends that a staggered approach be employed, especially for those customers that intend to track large numbers of vehicles. The following tables illustrate the effect of a staggered approach to minimise subscription amounts and to avoid unnecessary charges during a prolonged setup period:


Tracking of 50 vehicles: it is expected that it will take approx. 6 months to gather the information required to properly track these vehicles.

The staggered approach involves the customer nominating what they expect to achieve during the first month and the system will then be able to calculate the necessary subscription amounts for subsequent months until the target count of vehicles is attained:

Month Subscription Actual Count Pro-Rata Count
1 10 10
2 10 20 10
3 20 35 15
4 35 38 3
5 38 45 7
6 45 50 5
7 50 50
8 50 50
9 50 50

In the above example, the pro-rata charges are calculated based on the number of days remaining in the billing cycle for each additional vehicle.

The next table shows the actual costs based on each vehicle being $5.00 per month. It assumes that the additional vehicles that are subject to a pro-rata charge have been added on the 25th day of a 31 day billing cycle, being 7 days.

Month Subscription Pro-Rata Charge Total
1 $50.00 $50.00
2 $50.00 $11.29 $61.29
3 $100.00 $16.94 $116.94
4 $175.00 $3.39 $178.39
5 $190.00 $7.90 $197.90
6 $225.00 $5.65 $230.65
7 $250.00 $250.00
8 $250.00 $250.00
9 $250.00 $250.00

KLINGE is happy to discuss a mobilisation plan to assist: advice is given based on many years of experience of all matters relating to Tyre Management.

3. Refund Policy

The KLINGE Web Tyre System is a subscription based service, which is invoiced once the order has been processed and access to the product granted. As a customer you are responsible for understanding this upon purchase of this service from our site.

However, we realize that exceptional circumstances can take place with regard to the product we supply and we DO honour requests for a refund based on the following two reasons:

  1. major defects: although the product has been thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Team's approval. We keep the right to rectify the error or defect within 3 business days. If any deficiency is approved and we fail to correct it within 3 business days from receipt of notification provided by a Customer, the refund will be issued to the customer in full for the current billing period without any compensations or reimbursements.
  2. product not-as-described: such issues should be reported to our Technical Support Department within 7 days from the initial subscription date. Clear evidence must be provided proving that the subscribed product is not as it is described on any official KLINGE marketing materials. Unfounded expectations or wishes are not honoured as a basis for refund.

Please note that we do not bear any responsibility and therefore we do not satisfy any refund requests based on incompatibility of our products with third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc.) other than those which are specified as compatible in a description available on official KLINGE marketing materials. We do not provide support for third-party applications.

Our Technical Support Team is enthusiastic to assist you and deliver highly professional support in a timely manner. Thank you for subscribing to our Tyre and Rim Management software.

Contact Us

Please allow 3 business days for us to get back to you.

Requests for a refund are accepted at ua.moc.egnilk@troppus.bewctt based on the above conditions. You should accompany requests for a refund with detailed and grounded reasons.